Frequently Asked Questions

Please contact us with your question.

All transactions are billed when the order is shipped out; therefore, we typically do not issue refunds. We will gladly exchange sizes on items or replace defective products.If we do need to issue a refund, it will be in the form of 2NDBLACK.com Store Credit.
Please refer to our return and exchange policies for more information.

You may reach 2NDBLACK.com customer service through our online form, by email info@2NDBLACK.com or phone

No, currently we just accept payment in US Dollars. A reference exchange rate of RMB to US Dollars is provided at the right bottom corner of our webpage.

To redeem a coupon code in the 2NDBLACK.com, enter the code in the appropriate field on the checkout page.
Be sure to enter the code with the exact spelling and capitalization as shown. You must click "Apply to order" in order for the discount to be applied. The discounted amount will be displayed on the Checkout page and Order Summary pages.
If the code is invalid or expired, a discount will not be applied. Coupon codes cannot be applied to previously placed orders.

Custom taxes, import duty, valued-added tax, or any similar customs-related levy is the responsibility of our customers. Customs policies vary widely from country to country, 2NDBLACK.com cannot make any guarantees or estimation on whether any shipments will or will not require to pay.
Please contact your local customs office for more information and be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Individual dispatch delays may occur. These may differ from country to country. Please contact us with the details of your invoice and/or order number.

To read 2NDBLACK.com 's terms and conditions, please click here.

Log in to your account and enter your username and password, then you can track your order.

Yes. An invoice is included with your package.

If you have not received an order confirmation email directly after making your order, you may possibly have given us an incorrect email address. In this case please contact us to check whether we received your order.

After ordering you will promptly receive an order confirmation by email. After processing the order the package will then be sent the same day, or at the latest, the following work day.

All transactions are billed only when the order is shipped out. Your data will be handled confidentially and encrypted using Extended Validation (EV) SSL Certificate encryption to protect your data from being read and interpreted. 2NDBLACK.com will not share your personal information with any unaffiliated third party without your consent, unless as stated herein.
Please refer to our Terms and Conditions for further details.

In all countries we accept payment by PayDollar (VISA, MasterCard, AliPay, UnionPay) and by PayPal (VISA, MasterCard, Discover, American Express, Echeck, PayPal)

Worldwide standard delivery from 2NDBLACK.com is available. Standard